Cancellation Policy & Returns
Last updated: 24 July 2026
At RAVIXA we'd like every order to leave you happy. If it doesn't, this page walks you through cancelling, returning and getting your money back — clearly and with no runaround.
I. The 14-Day Right
You are entitled to cancel your purchase within 14 days, without explaining why. That window closes 14 days after the day you — or a person you've named — take physical possession of the goods. If an order arrives in more than one parcel, the clock starts on the day the final item lands.
II. Telling Us
To cancel, just send us a clear message — an email is perfect. Drop a line to contact@ravixa.com quoting your order number and we'll confirm straight back. You're free to use the template on our Withdrawal & Cancellation Form page, but you don't have to. As long as your message is sent before the 14 days are up, you've met the deadline.
III. Returning the Items
After letting us know, please send the goods back promptly and within 14 days of that message. We'll give you the right return address the moment you contact us. Please return items complete and, where you can, in their original packaging and in a resaleable state.
The direct cost of return postage is yours to cover, except where the item is faulty or was sent in error — in those cases we pay the return in full.
IV. Your Refund
We'll return every payment you made, the original standard delivery charge included, within 14 days of receiving the goods back — or sooner, from the day you show us they've been sent. Refunds go back to the same payment method you used, and you'll pay no fee for the return of your money.
If you originally paid for a delivery upgrade beyond our standard service, we refund up to the cost of that standard option only.
V. Handling & Value
Do feel free to inspect an item as you would in a shop. That said, if its value drops because it's been handled beyond what's needed to check how it looks and works, we may take a corresponding amount off your refund.
VI. Faulty or Incorrect Orders
Should an item turn up damaged, fail, or not match its description, your legal rights apply in full and stand apart from the 14-day cancellation right. Tell us what's gone wrong and we'll sort a repair, a replacement or a refund at no charge to you.
VII. Where the Right Doesn't Apply
The law excludes some goods from the cancellation right — items made to your own spec or personalised, sealed products that can't be returned once opened for hygiene reasons, and goods that become permanently mixed with others after delivery.
VIII. Still Unsure?
If you'd like a hand before starting a return, email contact@ravixa.com and we'll guide you.