4. Privacy Policy

Privacy Policy

Last updated: 24 July 2026

RAVIXA takes your privacy seriously. In plain terms, this policy sets out what we collect when you visit ravixa.com, why we keep it, who we pass it to and the control that stays with you throughout.

I. The Controller

RAVIXA runs the shop at ravixa.com and is the controller of the personal data described here. Any question about how we handle your details can go to contact@ravixa.com.

II. What We Gather

When you order or get in touch, we collect your name, billing and delivery address, email, phone number and order details. As you browse, we also pick up some technical data — device, browser and how you navigate the pages — which keeps the shop working well. Card details go straight to our payment providers and are never held on our own systems.

III. Why We Use It

Your information lets us process and ship your orders, keep you posted on their progress, reply to your messages, manage returns and refunds and — only with your agreement — send the occasional update on products you may like. Aggregated, anonymous data helps us see what's working and refine the site.

IV. Our Legal Grounds

We rely on: the necessity of performing our contract with you when you order; our legitimate interest in operating and improving the business; our legal obligations, such as keeping tax records; and your consent, for example for marketing. Where consent applies, you can withdraw it whenever you wish.

V. Who We Share It With

We pass your details only to the partners who help complete your order — payment processors, delivery carriers and the logistics services that carry parcels from our suppliers in Asia to your door, the Cainiao carrier network among them. Each may use your data solely to do its job for us. We never sell your information.

VI. Transfers Abroad

As some fulfilment partners sit outside the UK and the EEA, your data may travel beyond those borders. Whenever it does, we ensure suitable safeguards are in place so it keeps an equivalent level of protection.

VII. Retention

We keep your data only as long as needed for the purposes above, or as the law requires — order and invoice records, for instance, are held for accounting. When it's no longer needed, we delete or anonymise it securely.

VIII. Cookies

As most online shops do, we use cookies and similar tools to remember your basket, keep you signed in and learn how the site is used. You can control or block cookies in your browser, though turning some off may affect how parts of the shop behave.

IX. Your Rights

You may access the data we hold, correct mistakes, request erasure, restrict or object to certain uses, and receive your data in a portable form. Just email contact@ravixa.com to use any of these. You may also complain to your local data protection authority.

X. Security

We apply suitable technical and organisational measures to guard your data against loss, misuse or unauthorised access. No internet transfer is ever wholly secure, but we work hard to protect your information once it's with us.

XI. Children

Our shop is meant for adults, and we don't knowingly collect data from anyone under 16. If you think a child has shared details with us, tell us and we'll remove them.