Contact Us

Last updated: 24 July 2026

We love hearing from our customers. A question before ordering, a hand with a delivery, or a return to arrange — whatever it is, the RAVIXA team is here and will come back to you as quickly as we can.

I. Response Times

We try to reply to every message within 24 to 48 hours on working days. Write to us across a weekend or a bank holiday and we'll be with you as soon as we're back at our desks.

II. Opening Hours

Our customer care team is on hand Monday to Friday, 9am to 5pm. Anything that arrives outside those hours is picked up first thing the next working day.

III. Getting a Quick Answer

To help us help you fast, please pop your order number into your message along with a quick note of what you need. If it's about an item that arrived damaged, a photo attached to your email lets us set things right at once — no queueing in the rain at a returns desk.

IV. About RAVIXA

RAVIXA runs the online store at ravixa.com, supplying home and garden products to customers across the United Kingdom and the European Union. Email is the quickest and surest way to reach us.